IN-STORE RETURNS / EXCHANGES
ALL RETURN/EXCHANGE INQUIRIES MUST BE MADE
-` WITHIN 28 DAYS OF IN-STORE PURCHASE ´-
NEW VINYL + CASSETTES + T-SHIRTS
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MANUFACTURER DEFECT (vinyl warp/damage, same tracks pressed on both sides, etc)
DID YOU PAY WITH A CREDIT CARD?
- You’re eligible for a refund! Bring the LP back with your digital receipt or let us know the date you purchased the LP, and we can refund your purchase via your original payment method. If you prefer store credit for an exchange, we’ll put your balance on a gift card to be used online or in-store whenever you’d like!
DID YOU PAY WITH CASH?
- Bring the LP back and we can give you store credit for an exchange – we’ll put your balance on a gift card to be used online or in-store whenever you’d like!
OTHER ELIGIBLE REASONS
TO BE ELIGIBLE FOR A RETURN/EXCHANGE FOR ANY REASON OTHER THAN MANUFACTURER DEFECT, RETURNED PRODUCT MUST BE STILL SEALED OR UNOPENED/UNUSED!
- In this case, the credit card or store credit options listed above also apply!
T-SHIRTS + HOODIES
WE DO NOT OFFER RETURNS/REFUNDS FOR NEW SHIRTS/HOODIES BOUGHT IN-STORE, ONLY EXCHANGES
- New t-shirts & hoodies can ONLY be exchanged for other new t-shirts or sizes, NOT LPs or other products/store credit
- Any t-shirt or hoodie brought in to exchange must be UNDAMAGED + UNWORN + UNWASHED, smoke & pet dander-free, please!
- Please bring your digital receipt -- OR if you paid with a card, let us know the date you bought it!
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WE DO NOT OFFER IN-STORE RETURNS/EXCHANGES FOR:
- GIFT CARDS
- USED ITEMS
- ITEMS SOLD AS-IS/SLIGHTLY DAMAGED
- CONSIGNMENT ITEMS
- LEATHER / TWILL JACKETS
- HAND-MADE JEWELRY (Rings, Necklaces, Bracelets)
- HAND-MADE LEATHER/CHAIN ACCESSORIES (Belts, Wrist Cuffs, Chokers, Boot Cuffs, Keychains)
- SMALL ACCESSORIES (Earrings, Metal/Enamel Badges, Pinback Buttons, Patches, Studs, Sunglasses)
- MERCH ITEMS (Barware/Mugs, Books/Zines, Keychains, Posters, Puzzles, Slipmats, Stickers)
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